Terms & Conditions

Overview
Each artwork is created with care and intention by Emma Bass. By placing an order, you are supporting original work and agree to the following.
Artwork
All pieces are produced using archival materials and made to order, ensuring a high standard of quality and longevity.
Orders & Payment
All prices are based in NZD. Where available, international customers may view and purchase in their local currency.
Payment is required in full at the time of purchase, unless purchasing under approved My Art payment terms.
Production & Delivery
Works are made to order and thoughtfully prepared for their journey to you. Each piece is carefully packaged to ensure it arrives safely. Delivery timeframes may vary depending on your location.
Shipping & Care
Each artwork is made to order and thoughtfully prepared for its journey to you.
Prints are carefully rolled in protective acid-free tissue and packaged in a sturdy cardboard tube to ensure they arrive in perfect condition. Canvas works are securely wrapped and boxed.
Orders are shipped with tracked delivery. Production and delivery timeframes vary depending on your location, however most works are dispatched within a few days of completion.
International orders may be subject to local customs duties or taxes, which are the responsibility of the purchaser.
Returns & Exchanges
Due to the custom nature of our work, returns and exchanges are not available unless the artwork arrives damaged. In such cases, please contact us within 7 days of delivery with photos of the damage.
Contact Us
For any questions or concerns regarding your order, please don't hesitate to reach out. We're here to help and want to ensure your experience is exceptional.
emma@emmabass.co.nz


