Copy of Art Money - FAQ
If you love art, you’ll love Art Money
FAQ
How much can I borrow?
Art Money provides interest free loans from $675 to $50,000. Art Money is a responsible lender so exactly how much you are able to borrow will depend on a number of factors that we assess including your income, credit history and your ability to repay the loan. The maximum amount anyone can borrow from Art Money at any one time is $50,000. This may be spread across more than one loan.
What is the term of the loan and how many payments will I need to make?
Payment is spread over 10 monthly instalments. Your first payment is the deposit paid directly to Emma BASS.
Your Art Money loan covers the remaining balance of 9 equal payments over 9 months, interest free. Your first loan repayment to Art Money will be debited one month after purchase.
For example with an Art Money loan, an artwork that costs $5,000 is only $500 per month over 10 payments (the first payment is the deposit).
How do I apply and how long will the application process take?
Applications are made online and only take a few minutes. You can apply for Art Money credit at any time so that when you find a work you would like to purchase, you are ready to go
What can I buy?
There are no restrictions on the kind of artwork you can purchase.
Can I use Art Money to buy more than one work?
Yes, you can use Art Money to buy multiple artworks as long as you do not exceed your approved credit limit.
Can I increase my loan if I find a higher priced artwork?
You can apply to increase the loan amount at any time via your Art Money account dashboard. We will need to reassess your application. In most cases this only takes a few seconds.
What happens if my loan application is referred?
An application may be referred for a number of reasons, including being unable to identify you or verify your personal details. If your application is referred we will contact you with more information.
Are there setup charges or ongoing fees?
There are no setup charges to use Art Money. If you choose to repay your loan by direct debit straight from your bank account, no monthly transaction fees will apply. If you choose to use your credit card to repay your loan, a 2% credit card processing fee applies. Art Money accepts Visa and Mastercard.
Note: a temporary $1 charge to verify your account will appear on your statement – we will refund this to you one week later. Should you default or miss a repayment, a $20 dishonour fee will apply. You may also be required to pay default interest on the unpaid amount of any overdue repayment. Fees and charges are detailed in the credit contract that is made available in the loan offer.
Do I own the artwork whilst I pay it off?
Yes, once your loan has been approved and you pay your deposit you own the work. As part of the credit agreement Art Money may hold a Personal Property Security over the artwork until it has been fully paid off.
Can I use Art Money to buy a work that costs more than the amount allocated to me?
Yes, as long as the amount of the loan is no more than the amount you have been allocated. For example an artwork that costs $6,000 could be paid for with an $1,000 deposit and an approved Art Money loan for the balance of $5,000 ($556 x 9 payments).
Am I eligible for an Art Money loan?
To be eligible to apply for an Art Money loan, you will need to:
• Be an individual applying in your own name
• Be an Australian, New Zealand or American citizen or resident, 18 years or over
• Have an income of at least $30,000 p.a. from all sources, including investments
• Hold a current Australian, New Zealand or American passport, driver licence or other approved photo ID.
• Have a clear credit history (no dishonours, defaults, court judgements or bankruptcies within the last 5 years and not be an undischarged bankrupt)
• Have a nominated account or credit card that we are able to debit
Art Money is not available at this time for companies, partnerships, trusts, institutions or superannuation funds.
Where can I view my loan details?
You can review your loan details, check your outstanding balance and view upcoming payments at any time by logging into your Art Money account and navigating to ‘Current Loans’ on your user dashboard.
How do I change my loan payment method?
If you would like to change your payment method, you can contact Art Money at accounts@artmoney.com.au or on 1300 31 66 11.
Can I change my loan payment schedule?
If you would like to change the date of your monthly payments, you can contact Art Money at accounts@artmoney.com.au or on 1300 31 66 11.
Can I pay my account off early?
Yes, you can pay some or all of the outstanding balance of your account at any time and there is no penalty for doing so. To do this simply contact Art Money via accounts@artmoney.com.au or call us on 1300 31 66 11.
Do I need to insure the artwork?
Yes, you will need to keep the artwork insured as part of the Terms and Conditions of the loan. Most household insurance policies will be adequate. If you own numerous artworks we recommend specialist art insurance.
Can I buy a work in a foreign currency?
Yes, Art Money allows for purchases in different currencies. Your loan will be converted to your local currency calculated at the exchange rate at the time you accept the loan contract.
What happens if I have a problem making a repayment?
Please contact Art Money immediately to discuss your circumstances via accounts@artmoney.com.au or call us on 1300 31 66 11.
Why does Art Money need to take a copy of my photo ID?
Art Money has an obligation to identify its customers accurately under Australian anti-money laundering and counter-terrorism finance laws, which is why galleries are required to take a copy of your photo ID.
What if I have a complaint about my Art Money loan?
Art Money has both internal and external dispute resolution schemes that are intended to deal with any customer complaint concerning their loans.
If you are a customer and have a complaint then you should first contact art Money at the following:
1300 31 66 11 or complaints@artmoney.com.au
If we are unable to resolve your complaint you may contact the Credit & Investments Ombudsman:
Credit & Investments Ombudsman Ltd
PO Box A252
South Sydney NSW 1235
cio.org.au
1800 138 422
Who pays if the loan is interest free?
Art Money partners with galleries to make your loan interest free. The gallery pays Art Money an amount equivalent to the standard interest charge that would otherwise be payable on your loan. This enables Art Money to provide the loan to you, interest free.
Who is behind Art Money?
Art Money is delivered by 10 Group in Australia and New Zealand and for the first year was supported by the City of Sydney as part of their Cultural Policy and Action Plan. To find out more visit 10group.com.au.
Art Money is a Responsible Lender
