Frequently Asked Questions

🌸 Purchasing & Shipping

Can I purchase your artwork online?
Yes. Limited edition prints are available through my website. Each piece is produced to museum-quality standards.  

Do you ship internationally?
Yes. I ship worldwide using secure, trackable couriers. Delivery times may vary depending on your location. I offer free shipping within New Zealand.  All artworks are shipped within a solid cardboard roll and are covered by insurance.  

How long will it take to receive my order?
Unframed prints need to printed and signed by me, so this usually takes 5-7 days, and then shipped which will be an extra 3-14 days depending where you live.  We can ship directly to you or a framer of your choice.  We do not recommend opening up the artwork until you have it safely at a framers - they are easily damaged.

What size options are available?
Print sizes vary by artwork. Most are offered in small (60cm), medium (80cm), and large (105cm) formats - details are listed on each product page.  I can also print extra large to 1.4m on canvas for large spaces.  Please enquire about these emma@emmabass.co.nz

Can I see how a print will look in my space?
Yes. I can create a digital mock-up - just send a photo of your wall with rough dimensions.  Include as much of the space as possible, and let me know the artworks you are interested in.  It is a great way to visualise it within your decor. 

Do you have interest free options for purchasing an artwork? 
yes. I can offer a brilliant way of purchasing through My Art which offers up to 9 months interest free repayments.  See more information about this HERE

What’s your return policy?
As each artwork is custom made, all sales are final. If your order arrives damaged, please contact me within 5 days so I can arrange a replacement.

Do you offer gift cards?
Yes. Digital gift cards are available and make a thoughtful gift.  Please visit this link to see options - Gift cards available here

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🌺 Artwork & Practice

Are your prints limited edition?
Yes. Each work is part of a limited edition series—no reprints are made once an edition is sold out.

How are your works printed?
My works are printed using archival pigment inks on Hahnemuhle archival paper. 

Do you offer Framed works?
I usually sell my works unframed and can ship directly to a framer of your choice, or I have framing recommendations HERE. I do have some available framed works in my Stockroom which will need to be picked up from my Auckland home studio.  

What inspires your work?
Nature, emotion, and symbolism. I’m inspired by the visual language of flowers, Dutch still-life traditions, and moments of transformation.

Can I commission a custom artwork?
Occasionally. I consider bespoke commissions for meaningful projects—please get in touch to discuss.

Do you teach workshops or offer mentoring?
Not currently, but it’s something I may offer in future. Join my mailing list to stay in the loop.

Can I visit your studio?
My studio is not open to the public, but private viewings can be arranged by appointment.  I am based in Mt Eden, Auckland, New Zealand.   I open my studio up several times a year, so make sure you're subscribed to my newsletter to get notifications about this.

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🌻 Collaborations & Special Projects

Are you available for artist talks or speaking engagements?
Yes. I enjoy sharing my process and the stories behind my work. Contact me for availability emma@emmabass.co.nz

Can I license your images?
I consider licensing requests case by case. Please email details of your intended use.

I saw your work in a public space - can I buy it?
Yes, most public artworks are available to purchase. Email a photo or title and I’ll let you know more.

Where else can I see your work in the world  - outside of galleries and online?
My work lives in a variety of public and private spaces - from hospitals, hospices, and medical clinics to restaurants and boutique interiors. These environments are carefully chosen for their connection to wellbeing, beauty, and human connection. You might encounter one of my floral compositions bringing a quiet moment of calm in a waiting room, or adding a touch of colour and contemplation in a busy restaurant. I also sometimes exhibit in pop-up spaces - sign up to my newsletter or follow along on Instagram for upcoming locations.